FAQs

Products

Our sponges are made from cellulose with a loofah scourer on top.

Seep cloths are made from plant fibres (viscose). 

Yes - you can wash cloths at 30 or 40 degrees and they come out lovely and white again. We have also put the sponges into the washing machine too but the loofah scourer will eventually get softer and will start breaking down. Other customers have also said that they have put them in the dishwasher on the top shelf.

A loofah (or sometimes spelt luffa) is a genus of tropical and subtropical vines in the cucumber family.

The loofah is the cucumber bit which when ripe is very fibrous. It’s then harvested and the fibres are used to make cloth or sections are cut to create loofah sponges that people use in the shower.

The process of manufacturing cellulose sponges begins with large stiff sheets of cellulose which comes from wood pulp. 

The cloths will last several months and the ones we originally tested in mid 2020 are still going strong after many washes. The sponges last at least one month and will last longer if you take care of them, letting them dry out and giving the occasional wash in the washing machine. Since these products are compostable, they will eventually start breaking down over time after many washes. If you find your products are not up to these standards we have a 30-day money-back guarantee which you can find in our Returns section. 

Yes. None of our products were tested on animals or use animal products in their manufacturing.

Our compostable bin liners are made from a raw material called Mater-Bi® by a company based in the UK with a factory in Belgium.

Mater-Bi® is a family of plant-based plastics (known as bio-polymers) and manufactured by world-renowned experts at Novamont Spa in Italy. These plant-based plastics are made using cornstarch and plant oils derived from non-GMO EU grown maize. No palm or soya products, virgin soil or deforestation is involved in any step of the way. 

Learn more about our compostable bin liners here. 

If your keep the bin liners in a cool, dry place they will have a shelf-life of 18 months. After 18 months they were naturally start to break down.

Yes. All of our products are made from renewable material sources. Our packaging is from FSC sources. Unfortunately there is no standard industry accreditation for sustainable loofah so we are working across our supply chain to verify our sources.

Sustainability

We love this question so much that we wrote our first blog on it here.

Something that is biodegradable breaks down over time (can be a few weeks, can be years) into smaller components that may or may not be good for the environment. Compostable items are those that break down faster into nutrients that go back into feeding the soil. There are two types of compostability - stuff that you can compost at home in your own compost heap or wormery, and stuff that you need an industrial composting facility to process (at higher temperatures than home compost) which is likely to be organised by your local council.

Yes, you can recycle our packaging with other paper or cardboard since it's plastic-free. Our packaging is sourced sustainably, and printed with natural dyes. If you have a compost, you can also cut up our packaging and put it on your compost heap.

Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose. By harnessing the power of business, B Corps use profits and growth as a means to a greater end: positive impact for their employees, communities, and the environment.

Shipping & Returns

In the UK, we use Royal Mail to deliver our products to customers. Royal Mail has the lowest carbon footprint per delivery due to their unique ‘feet on the street’ delivery model. Over half of their parcel delivery routes are wholly or partially on foot, while 21% of our delivery routes are now zero emission. You can read more about this here.

We offer standard delivery at £3.95 and next day delivery at £5.95 in the UK. You can also get free delivery on orders from £30.

We only ship to addresses in the UK, but we are working on growing internationally directly or via trusted partners. We do have online partners who retail internationally so check them out on our stockist page to see if they deliver to your country.

For deliveries in the UK you should get your delivery in around 3-7 business days, however some deliveries may occasionally take longer. If you’re worried about your order please send us a message using our contact form or DM us on Instagram.

Yes, being responsive and doing the right thing for our customers when something has gone wrong is super important to us. Please do get in touch if anything is wrong with your order or the product by using our contact form.

General

Seep stands for Sustainable, Everyday, Essential Products. All our products have been created with circularity in mind and have been designed to harmlessly Seep back into the earth at the end of useful life.

We'd love to be stocked in your store! Send us a message through our contact form.

For all press or partnership enquiries please send us a message using our contact form.

Need something else?

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